Fast, Reliable Internet Anywhere in the U.S.
Yes. Viasat offers business internet plans with prioritized connections and higher data allocations. Business plans also include optional add-ons like static IP addresses and EasyCare premium support. Call us to discuss business plan options.
You can manage your account, monitor data usage, pay your bill, and get support through the My Viasat app (iOS and Android) or at my.viasat.com.
Viasat bills automatically each month via credit/debit card or ACH bank transfer. You’ll receive an email when the payment is processing. Billing is a month in advance. Statements are available through the My Viasat app or online portal — there are no paper statements.
Viasat offers a backup battery option for the modem to keep your voice service running during a power outage. Ask about this add-on when setting up service.
In most areas, yes. You can transfer your current phone number to Viasat Voice. Call us to confirm your number is eligible for transfer.
Viasat Voice includes voicemail, caller ID, call waiting, call forwarding, call screening, do not disturb, simultaneous ring, and find me/follow me. You can also forward calls to a mobile number and access voicemail remotely.
Viasat Voice is an add-on home phone service that runs over your Viasat internet connection using VoIP technology. Calls do not count against your data allowance.
Yes. Viasat is compatible with Gmail, Yahoo, Outlook, and any other web-based or email client you already use.
Heavy rain, snow, or severe storms can temporarily affect signal quality. This is true of all satellite internet providers. In most cases, interruptions are brief.
You can, but performance may be reduced. SSL-based VPNs typically work better than others. If you rely heavily on a VPN for work, check with your IT team before committing to a plan.
It depends on the game. Turn-based, single-player, and games with less time-sensitive online elements generally work fine. Fast-paced multiplayer action games that require very low latency may perform poorly. Keep in mind that game downloads and updates count toward your data usage.
Yes. Viasat supports platforms like Zoom, Microsoft Teams, and Google Meet for video conferencing. It’s a viable work-from-home solution for most office tasks.
Yes. Viasat supports video streaming on services like Netflix, YouTube, Hulu, and others. Performance will vary based on your plan and network congestion. Full-time heavy streaming as a cable TV replacement may not be ideal on entry-level plans.
Latency is the time it takes data to travel from your device to its destination and back. Because geostationary satellites orbit at high altitude, satellite internet has more latency than cable or fiber. For most everyday activities — browsing, streaming, email, video calls — it’s not a significant issue. It can be noticeable in fast-paced online gaming or certain VPN setups.
Yes. Viasat will replace defective equipment within the first 90 days of service.
You can either lease the equipment monthly or purchase it outright. Leasing avoids upfront costs; buying eliminates the monthly equipment fee over time.
Satellite dishes are protected under the FCC’s Over-the-Air Reception Devices (OTARD) Rule, which treats the Viasat dish the same as a satellite TV dish. In most cases, landlords and HOAs cannot prohibit it. Check with your specific HOA or landlord to confirm before scheduling installation.
Yes. The dish needs a clear line of sight to the southern sky. Trees, buildings, or other obstructions can affect signal quality. Your technician will assess this during installation.
No. Professional installation is required. The dish must be precisely aimed at the satellite, and all connections need to be verified by a trained technician to ensure proper service.
Not necessarily. The dish can be mounted on the roof, an exterior wall, under the eave, or on a ground pole near the home. Your technician will help determine the best placement.
The dish is approximately 30 inches wide by 28 inches tall — similar in size to a standard satellite TV dish.
You’ll need a Viasat satellite dish, a transceiver and bracket, and a Viasat modem/gateway. All equipment is provided by Viasat. The modem includes a built-in wireless router, so you don’t need a separate router to set up Wi-Fi.
A Viasat-certified technician will come to your home, install the satellite dish, set up your modem, and activate your service. Typical installations take 2–3 hours. You’ll need to be home (someone 18 or older must be present) and the technician will need access to your property.
Yes. You can purchase additional high-speed data at any time through the My Viasat app or online portal. Unused purchased data does not roll over to the next billing cycle.
For plans with a monthly high-speed data allowance, your data resets on your billing date each month. Unleashed plans do not have a monthly reset because data is truly unlimited.
Viasat’s annual plans include a price lock for the first 12 months, meaning your rate won’t increase during that period.
Unleashed plans have no early termination fee. For plans with a contract, you may be charged $15 per remaining month if you cancel early. For example, canceling 14 months into a 24-month contract would result in a $210 fee.
Yes. The Viasat Unleashed plan is month-to-month with no contract and no early termination fee. Essentials plans require a 12-month commitment, and Unlimited plans require a 24-month commitment.
You roll over to unlimited standard data automatically. Standard data speeds may be reduced during times of network congestion, but you can still browse, email, stream audio, and use social media. You can also purchase additional high-speed data at any time.
The Viasat Unleashed plan includes unlimited data with no hard caps. Other plans include a set amount of high-speed data per month. Once that’s used, you shift to unlimited standard data, which may be slower during peak congestion periods. You’re never cut off entirely, and there are no overage charges.