Viasat doesn’t sell TV itself, but through authorized dealers you can pair Viasat internet with DIRECTV satellite TV, and bundle offers such as a monthly discount on your internet bill for the first year are sometimes available. DISH bundle discounts are no longer offered. Offers vary by location and change over time — call for what’s currently available.
Can I move my Viasat service to a new address?
Yes. Because Viasat’s coverage is nationwide, service can move with you. Relocating involves confirming plan availability at the new address (speeds and pricing vary by location) and scheduling a professional re-install there. Call before your move date so the transfer and installation can be lined up in advance.
How quickly can Viasat be installed?
Installation can usually be scheduled within a few days of ordering. A certified Viasat technician performs the install — typically a couple of hours depending on your home’s setup — and confirms the appointment window with you in advance. Professional installation is often free with credit qualification on qualifying plans.
How much does Viasat internet cost per month?
As of Jul-2026, Viasat’s residential plan, Viasat Unleashed, commonly starts around $69.99 per month for the first three months and from $99.99 per month after that, with unlimited data and no annual contract. Exact pricing is location-dependent, so the price for your address is confirmed when you call 888.206.2693. There are no data overage fees.
Is Viasat available for small businesses?
Yes. Viasat offers business internet plans with prioritized connections and higher data allocations. Business plans also include optional add-ons like static IP addresses and EasyCare premium support. Call us to discuss business plan options.
How do I manage my account?
You can manage your account, monitor data usage, pay your bill, and get support through the My Viasat app (iOS and Android) or at my.viasat.com.
How do I pay my Viasat bill?
Viasat bills automatically each month via credit/debit card or ACH bank transfer. You’ll receive an email when the payment is processing. Billing is a month in advance. Statements are available through the My Viasat app or online portal — there are no paper statements.
Does Viasat Voice work during a power outage?
Viasat offers a backup battery option for the modem to keep your voice service running during a power outage. Ask about this add-on when setting up service.
Can I keep my existing phone number?
In most areas, yes. You can transfer your current phone number to Viasat Voice. Call us to confirm your number is eligible for transfer.
What features does Viasat Voice include?
Viasat Voice includes voicemail, caller ID, call waiting, call forwarding, call screening, do not disturb, simultaneous ring, and find me/follow me. You can also forward calls to a mobile number and access voicemail remotely.
What is Viasat Voice?
Viasat Voice is an add-on home phone service that runs over your Viasat internet connection using VoIP technology. Calls do not count against your data allowance.
Will Viasat work with my existing email account?
Yes. Viasat is compatible with Gmail, Yahoo, Outlook, and any other web-based or email client you already use.
Does weather affect my Viasat service?
Heavy rain, snow, or severe storms can temporarily affect signal quality. This is true of all satellite internet providers. In most cases, interruptions are brief.
Can I use a VPN with Viasat?
You can, but performance may be reduced. SSL-based VPNs typically work better than others. If you rely heavily on a VPN for work, check with your IT team before committing to a plan.
Can I play video games on Viasat?
It depends on the game. Turn-based, single-player, and games with less time-sensitive online elements generally work fine. Fast-paced multiplayer action games that require very low latency may perform poorly. Keep in mind that game downloads and updates count toward your data usage.
Can I use Viasat for video calls and remote work?
Yes. Viasat supports platforms like Zoom, Microsoft Teams, and Google Meet for video conferencing. It’s a viable work-from-home solution for most office tasks.
Can I stream video on Viasat?
Yes. Viasat supports video streaming on services like Netflix, YouTube, Hulu, and others. Performance will vary based on your plan and network congestion. Full-time heavy streaming as a cable TV replacement may not be ideal on entry-level plans.
What is latency, and is it a problem with satellite internet?
Latency is the time it takes data to travel from your device to its destination and back. Because geostationary satellites orbit at high altitude, satellite internet has more latency than cable or fiber. For most everyday activities — browsing, streaming, email, video calls — it’s not a significant issue. It can be noticeable in fast-paced online gaming or certain VPN setups.
Is there a warranty on Viasat equipment?
Yes. Viasat will replace defective equipment within the first 90 days of service.
Do I rent or buy the equipment?
You can either lease the equipment monthly or purchase it outright. Leasing avoids upfront costs; buying eliminates the monthly equipment fee over time.
Will my HOA or landlord allow a Viasat dish?
Satellite dishes are protected under the FCC’s Over-the-Air Reception Devices (OTARD) Rule, which treats the Viasat dish the same as a satellite TV dish. In most cases, landlords and HOAs cannot prohibit it. Check with your specific HOA or landlord to confirm before scheduling installation.
Does my property need a clear view of the sky?
Yes. The dish needs a clear line of sight to the southern sky. Trees, buildings, or other obstructions can affect signal quality. Your technician will assess this during installation.
Can I install the dish myself?
No. Professional installation is required. The dish must be precisely aimed at the satellite, and all connections need to be verified by a trained technician to ensure proper service.
Does the dish have to go on my roof?
Not necessarily. The dish can be mounted on the roof, an exterior wall, under the eave, or on a ground pole near the home. Your technician will help determine the best placement.
How big is the satellite dish?
The dish is approximately 30 inches wide by 28 inches tall — similar in size to a standard satellite TV dish.
What equipment do I need?
You’ll need a Viasat satellite dish, a transceiver and bracket, and a Viasat modem/gateway. All equipment is provided by Viasat. The modem includes a built-in wireless router, so you don’t need a separate router to set up Wi-Fi.
What does installation involve?
A Viasat-certified technician will come to your home, install the satellite dish, set up your modem, and activate your service. Typical installations take 2–3 hours. You’ll need to be home (someone 18 or older must be present) and the technician will need access to your property.
Can I add more high-speed data if I run out?
Yes. You can purchase additional high-speed data at any time through the My Viasat app or online portal. Unused purchased data does not roll over to the next billing cycle.
When does my data usage reset?
For plans with a monthly high-speed data allowance, your data resets on your billing date each month. Unleashed plans do not have a monthly reset because data is truly unlimited.
Does Viasat offer a price lock?
Viasat’s annual plans include a price lock for the first 12 months, meaning your rate won’t increase during that period.
